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Customer service and feedback
Please let us know your thoughts on our site, so we can continue to improve it. We really do care about our customers and will deal with all queries/comments personally and as quickly as we can.
We want all our customers to be delighted by their garden gift purchases and by the whole shopping experience using our online catalogue.
You can relax and purchase in comfort as we offer an unconditional refund policy if you are not satisfied and return the products to us within 14 days. Your purchasing details are processed by SagePay so you can be assured of complete security
If you did not find the items you were looking for on, please let us know.
If you would like us to keep in touch with you to advise you of new garden gift ranges or to receive our newsletter please complete the feedback form on the attached link.
We have designed our site to be as accessible as possible to all users, but please feedback anything you found difficult to access. |  |
Terms and conditions
Please contact us if you need a guaranteed delivery date before you order
so we can give you up to date delivery times.
We use Royal Mail and other UK based couriers to deliver our garden furniture, garden mirrors and garden ornaments
We check everything carefully before it leaves us to make sure it's in good condition. We also do our utmost to package and protect everything so that it doesn't get damaged on its way.
When you receive a package, please sign for it as unopened, unless you have unpacked and inspected the item your self.
However, if you do have a problem, please contact us as soon as possible.
Either:-
Telephone us 01638 552 809.
There is normally someone here to take your call, but if not please leave us a clear message and a contact number and we will get back to you as soon as we can.
Or email us at customerservice@sandedge.com.
Or write to us at:-
Customer Service
Sandedge Ltd
26 The Street
Moulton
Suffolk
CB8 8RZ
If you receive a product that is faulty, you can return it within 14 days and either get a replacement or a refund.
Please make sure you give us your order number and return the item in its original packaging. If the product is covered by a manufacturer's warranty, please contact the manufacturer directly.
PLEASE NOTE; IF YOU ARE PURCHASING AN ITEM THAT IS PERSONALISED - E.G.
CHALKBOARDS, WE WILL ONLY REPLACE THE ITEM IF FAULTY.
Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return things.
To get a full refund, simply return the item to us in its original condition, in its original packaging within 14 days of cancellation.
We do not pay the costs of returning an item to us unless it is faulty.Please contact us if you need help at any stage.
If the item has been used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.
Offers and products are for delivery to mainland U.K. only.
A purchaser is deemed to have agreed to these terms and conditions at the point of purchase.
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